For all our hosting plans, You will either need to register a new domain name or transfer your existing domain name to edenproduction.com's nameservers.

edenproduction.com Name Servers:
ns1.edenpro.com
ns2.edenpro.com

Yes, you can manage your accounts using our web-based Control Panel at popUpWindow/controlPanelLogin.asp.

Eden Production is a privately held Canadian company located in Toronto, Canada. Services are provided internationally to a full range of consumers and business customers and include web and application hosting services, email retrieval services, and technology consulting services. Many of these services are provided through the wholly owned brands – edenproduction.com™. With each of these brands, Eden Production strives to provide affordable and reliable solutions to their international base of customers.

Eden Production was founded in early 1997 with the introduction of web hosting and technology consulting services. Since then, services have been expanded to include; application hosting, email retrieval services and Eden Production continues to focus on the core business that has made it a success from the very beginning by continually exploring ways of improving existing services and by introducing new complementary services.

Just go to our signup pages at http://www.edenproduction.com/hostingsolutions/hosting/default.asp to sign up for an account.You can then contact the registrar of your domain and provide them with our nameserver information:

Primary Name Servers: NS1.EDENPRO.COM

Secondary Name Servers: NS2.EDENPRO.COM

Once payment is received, your account will be activated. Transfers of domains usually take 24-48 hours to be updated after you submit the changes to your registrar.

The Starter Hosting Plan provides you with ten (10) unique POP3 email accounts. This is in addition to the email forwarding and unlimited aliasing capabilities that can be configured from our Control Panel. All email accounts can be accessed by using any standard POP3 email program.

Primary Name Servers: NS1.EDENPRO.COM

Secondary Name Servers: NS2.EDENPRO.COM

DIR (Directory) Aliasing: If you want different domain names to point to different directories of your web site (share the same webspace), then you need DIR Aliasing. For DIR aliases, we assign a unique IP address and create a folder in your root directory, as the home directory of DIR Alias. FTP connections and emails are still routed to your main domain. Remember that FrontPage extensions do not work for DIR alias accounts.

Ex: http://www.newdomain.com points to http://www.primary.com/newdomain but in browsers shows http://newdomain.com. Emails sent to joe@newdomain.com is routed to joe@primary.com

Domain (DNS) Aliasing: By typing your new address (http://www.newdomain.com) in the browser your visitors go automatically to your primary web site (http://www.primary.com).

This redirection is performed at the Domain Name Server level and does not involve any CGI script. It's fast, reliable and will work with any web browser. Domain Alias does not change your existing address or web site in any way. Furthermore, since the Domain Alias is implemented on the Domain Name Server, not only http and FTP connections are forwarded to your domain name, but also your emails are delivered to your mailbox in your primary domain name.

For example, if you send an email to joe@newdomain.com, your emails will be delivered to joe@primary.com .

Sub Domain:A sub-domain is like directory aliasing with the exception that instead of http://www.newdomain.com pointing to http://www.primary.com/newdomain, this time http://newdomain.primary.com points to http://www.primary.com/newdomain. Basically, the difference is that you do not need to register another domain name but instead you choose a sub-domain. For sub-domains, we assign another IP address and assign a directory in your domain as the home directory of your sub-domain's web site.

There are limitations to selecting Sub-domain, Domain and DIR aliasing. You will not have your own email account associated with the alias domain, and will instead be set up under the primary domain. You will also not be able to access the site to upload via FTP, and would need to do so either through the primary domain, or set up an additional FTP user, at additional expense. There are also no log files. It is recommended that resellers interested in parceling out their account consider setting up separate accounts for their customers. Otherwise, when the site under a DIR alias has grown enough, the switch over to a full account will result in downtime and delay.

Alias domains do not have their own FrontPage Server Extensions. They only have their own virtual web server. You have to manage them through your main domain.

You can use the mailing list to send newsletters or announcements to more than one recipient at the same time. The mailing list is set up and managed from the Webmail Control Panel

Microsoft® FrontPage® is a web editor that makes website design easy by making and simplifying the creation of tables and frames. We offer FrontPage® extensions free of charge for our customers. You would need to obtain the FrontPage® software and install it on your computer. For more details see http://www.microsoft.com/frontpage.

We recommend to you the below web site to learn more about creating web pages with HTML.

Sizzling HTML Jalfrezi
http://vzone.virgin.net/

FTP stands for File Transfer Protocol, and is the process by which files are uploaded to a remote host (server) for use elsewhere, such as display on a website. FTP allows you to transfer files (upload or download) from computer to computer.

You maintain your web pages, images, and scripts locally and upload them to the web server at your leisure via FTP. You can overwrite existing files or transfer a new file. You can FTP via the following; Microsoft® FrontPage® (extensions are installed at no additional cost), edenproduction.com File Manager (available from your Control Panel), a supported FTP client such as CuteFTP or WSFTP.

CuteFTP Web site: http://www.cuteftp.com/
IPSwitch Web site: http://www.ipswitch.com/ 

You use the Microsoft® FrontPage® Explorer to create the structure or layout of your web site, apply graphical themes to its pages, organize its files and folders, import and export files, test and repair hyperlinks, administer access privileges, track tasks, and launch the FrontPage® Editor to design and edit the contents of your Web pages. When your FrontPage® web is completed, you can use FrontPage® Explorer to publish it on your computer or the World Wide Web.

You use the Microsoft® FrontPage® Editor to create, design, and edit World Wide Web pages. As you add text, images, tables, form fields, and other elements to your page, the FrontPage® Editor displays them as they would appear in a Web browser. Although it is a powerful tool, the FrontPage® Editor is easy to use because of its familiar, word processor interface. You do not need to learn Hypertext Markup Language (HTML) to use the FrontPage® Editor because it creates all the HTML code for you.

When signing up for your account, Microsoft® FrontPage® 2002 extensions are included and enabled free of charge in our Basic, Professional, Corporate and Enterprise Shared Hosting plans.* If you are already an account holder and want to add FrontPage® 2002 extensions to your account, log on to our Control Panel - popUpWindow/controlPanelLogin.asp - go to Domain Management and choose Microsoft® FrontPage® 2002 Server Extensions.

CGI programs are programs that actually execute on the web server, not on the client's computer. They retrieve data that was sent from user input, manipulate it, and then return a message to the browser. CGI programs can be written in almost any computer programming language, as long as that language will execute on the server that it resides on. Our servers support ASP (active server pages), VB Script and the 32 bit Windows.exe files created by C/C++ and Visual Basic.

edenproduction.com does not support Perl.

We support CGI scripts in Active Server Pages, VB Script and any (.exe) script

No, but you can convert your Perl Scripts to .EXE files which you can use in your cgi-bin directory. Please follow the link below for more information. Note: We do provide ASP, Visual Basic, Visual C++ CGI support.

Perl2Exe Home Page
http://www.indigostar.com/perl2exe.htm

The server is already configured to handle many of the popular MIME types, if you notice one that is not currently configured, we will be more than happy to configure it for you at no additional cost. Please contact : support@edenproduction.com

Active Server Pages is an open, compile-free application environment in which you can combine HTML, scripts, and reusable ActiveX server components to create dynamic and powerful Web-based business solutions. Active Server Pages enable server-side scripting for Internet Information Server (IIS) with native support for both VBScript and JScript.

W3 Schools
http://www.w3schools.com/

For an excellent resource on SSL basics, please go to http://www.verisign.com/site/ssl.html.

Information sent from one computer to another computer can pass through numerous other computers before it reaches the destination. These intermediary computers can monitor and replace the information that we are sending. So to safeguard privacy, we encrypt information before we send it over the Internet. So the encrypted data is meaningless for these intermediary persons and also if the data is changed , the intended recipient will know it was altered. SSL is a protocol used for this encryption purpose.

The Certification Authorities (CA) issues certificates. A certificate is a file that contains certain identifying information. The file is signed with the CA's private key to guarantee its authenticity. Both clients and servers can have certificates. When a server sends its certificate to a client, the process is called server authentication. When a client sends a certificate to a server, the process is called client authentication. Both the browser and the server use an SSL security handshake (exchange of certificates) to initiate a secure TCP/IP connection. The client and server agree on the level of security they will use and how to fulfill authentication requirements for their connection. After the handshake, the only role of SSL is to encrypt and decrypt the WWW service byte stream. The WWW service and the Web browser encrypt all the information in both request and response, including:

• The URL the client is requesting
• Any submitted form contents, such as credit card numbers
• Any WWW service user names and passwords.
• All data the server sends back to the client

Site Analysis works with the log files created by our Web servers.The log files contain information about every access to the files on your Web server (excluding Aliases).

No. Our servers are Microsoft® Windows® 2000 based. Telnet access and shell accounts are used in UNIX systems.

For more specific details relating to Microsoft® SharePoint™ services please visit popUpWindow/controlPanelLogin.asp

We specialize in Virtual Web Hosting which means that you can find a home for your web site on our web servers and establish a presence on the Internet. We can help register your own domain name which will become your unique address on the World Wide Web. Email can be addressed to your domain (e.g. WWW.YOURNAME.COM ) , so you will not have to announce a new email address if you change Internet providers.

Yes, you will be able to access the domain name with or without the WWW in the beginning. For example, you could access the domain name "mydomain.com" by browsing to "www.mydomain.com" as well as "mydomain.com".

Disk space refers to the amount of server disk storage your account is allocated. This space is used to store your html files, graphics, audio clips, log files and all other files that make up your Web site as well as POP mail messages.

Each hosting plan includes a specific amount of disk space.  Charges for additional disk space usage will be based on fees listed in the options chart.

What if you could establish a 24 hours a day, 7 days a week business worldwide? You know that your business would grow; you would be able to reach customers that you weren’t able to before. An internet web site will make it possible for you to reach an entirely new and expanded audience of people all over the world, without the cost of establishing a physical presence everywhere.

Yes, Web Development

If you require more information about our products and services please email our sales team edensales@edenproduction.com and they will be glad to assist you.

No, edenproduction.com does not permit the hosting of any sexually explicit materials, whether graphical, textual, video, audio, encrypted, protected, proprietary, or in any other formats. While we are committed to the protection of free speech of our clients, we cannot permit sexually explicit material on our web servers for many reasons. We object to the hosting of adult content principally for the resource problems that it places on our systems, i.e. unpredictable bandwidth consumption and potential degradation on service levels for other customers. Generally, adult sites can create an unexpected degree of resource demands upon a web server, potentially jeopardizing the security of all other customers hosted on that particular segment.

No, edenproduction.com does not allow the Email POP3 accounts or the edenproduction.com™ Email Servers to be used for the purpose of sending unsolicited or "bulk email". The reasons for this are quite numerous but the main problem involves the security of our Web and email servers against retaliatory flames, so called email "bombs", and various attacks, that such use would inevitably generate. While we make every effort to secure our servers from these kinds of attacks, if we were to permit our clients to engage in "bulk email" practices we would jeopardize the security and integrity of the email and Web services for all our clients.

Please send an email to edensales@edenproduction.com. The application will then be processed. Be sure to provide an alternate email address other than the one associated with your domain name.

All customers are provided with various payment term options when they sign up for service. Accounts can either be paid monthly, quarterly, semiannually or annually. If a customer commits to pay annually (12 months), they will receive two (2) additional months* of free service (13th and 14th month). Customers may choose to change their billing terms at anytime from their Control Panel.

Since some services provided are usage based (i.e. Disk Space and Data Transfer), they are charged in arrears at the beginning of the month following the month they were incurred. For example, if your service plan included 5GB of transfer and you used 7GB during the month, you will be responsible for the additional 2GB at the beginning of the next month. If you cancel your account, you will still be responsible for any additional usage that is incurred.

We accept Visa, MasterCard and American Express.

All fees charged are in US dollars.

Canadian Dollars are accepted *ONLY* for payment received by check. The accepted exchange rate is CDN$1.50 for each US$1.00.

No, PST is not charged to any customers

Yes. Since all fees are charged at the beginning of each month, any cancellations will be effective as of the end of that month. If your account has been paid in advance and a credit remains on your account, we will refund you the remaining credit.

A credit card can be declined for multiple reasons. To correct the problem, please contact your credit card company. There have been many fraudulent charges recently and credit card companies have become more cautious about all Internet-based transactions. These processes have been added to protect you, but in some cases can create inconveniences such as the need to verify some transactions.

Contact your credit card company directly to discuss this situation. If the problem is related to verifying the transaction, explain who edenproduction.com (Eden Production ) is and verify that the transaction is valid. In some cases, you might need to authorize Internet-based mail orders to ensure that you are not inconvenienced in the future.

We appreciate your understanding in this matter.

No. We only accept payment by credit cards (Visa, MasterCard, American Express), check or money order.

No. Currently we do not accept payment by bank or wire transfers. We only accept payment by credit cards (Visa, MasterCard, American Express), check or money order.

We accept any valid check written against US currency.

If you are paying by check please make it payable to:

Eden Production. and send to:

Eden Production
4155 Sheppard Ave East, Suite 206
Toronto, ON M1S 1T4
CANADA

The check should be in US or Canadian Dollars. We ask our clients who pay by check to send us a check covering the first 6 months and repeat this every 6 months thereafter. 6 months fee for standard hosting is: 6 X $9.95 = $59.70 US Dollars or- $95.82 Canadian Dollars including GST. ($59.70 US + 7% GST = $63.88 US - The exchange rate is $1.56 Canadian dollar per US dollar)

At this time, Eden Production does not support direct-withdrawal.

If you are paying by check please make it payable to:

Eden Production. and send to :

Eden Production
4155 Sheppard Ave East, Suite 206
Toronto, ON M1S 1T4
CANADA

Yes you will receive an invoice for each payment that went through.

Yes, but you must contact us before we start your refrral program